Returns ~ Refunds ~ Shortages ~ Damage ~ RMAs ~ Call Tags
complete RETURN FORM if return qualifies.
CCOT's RETURN POLICY
All Claims must be made in writing via above "Return Form". Please read CCOT policies (below) to answer your questions before submitting your Return Form. CCOT's written response will be taken directly from CCOT's policy and manufacturer's warranties which are a condition of each sale. All communications will be through Email.
Note: CCOT employees are not authorized to approve or negotiate returns; only CCOT's Customer Service can authorize returns, per policy and per Return Form.
When Emailing CCOT, always include your Order Number.
All returns must be issued a "Return Merchandise Authorization Number" (RMA#) from CCOT prior to item being returned. Refunds will be made by the same method as original payment or as an "In-Store Credit". A 20% restocking fee will be charged to Credit Card refunds or you may select a refund via "In Store Credit" without restocking fee. "In Store Credit" will remain on the books to be applied to your next CCOT Order or applied to exchanged items. Exchanges will incur cost difference of item(s) plus the cost of shipping. All returns must be within 30 days of receipt of item and must be returned complete in new, unused condition to qualify for Credit. A complete explanation is required as to why item is being returned to CCOT. Return shipping is the sole responsibility and expense of the Customer unless mis-shipped by CCOT. The Customer is responsible for any damage or shortages to return item.
Body Panel Return Policy
Damaged Parts or Shortages
Store Credit, Exchanges, Restocking Fees.
To offset the direct cost of handling returned merchandise that has been correctly shipped by CCOT, returns not due to our error will incur a 20% restocking charge. Exception to restocking fee is made for returns if Customer chooses "In-Store Credit" for refund. In-Store Credit must be used within one year from date of purchase. Exchanges will incur cost difference of item(s) plus the cost of shipping. It takes time to receive returned item, inspect merchandise, restock items and issue credits. These operations cost time and money.
Exchanges or refunds will not be made later than 30 days after purchase. Return shipments by C.O.D. will not be accepted. All authorized returns must be carefully boxed, shipped pre-paid and insured (customer is responsible for any damage to return). Returned products that are not in new saleable condition will not receive refund. Credit will be issued for the product only. Shipping charges that you incurred will not be refunded unless the return is due to our error and only if a replacement item is ordered.
All returns must be issued a "Return Merchandise Authorization Number" (RMA#) from CCOT prior to returning the item. An RMA# does not guarantee a refund or credit for merchandise. Return must first be physically inspected by CCOT to qualify for refund. Damaged, altered, installed, or used products will not receive a refund. Parts must be in new saleable / marketable condition to qualify for refund or credit. Write RMA number on the outside of return box.
Authorized returns (RMAs) will only be honored for 14 days after authorization.
All returns must include RMA# written boldly on the outside of return box. Inside return box, include Invoice to identify transaction with a copy of email correspondence authorizing return and issuing RMA number. Make sure that the copy of email correspondence includes the type of store credit you desire (in-store credit or restocking fee), otherwise 20% restocking fee will be charged.
CCOT will not accept any return that has not been issued an RMA (authorization) number. To stop the abuse of unlimited returns, CCOT has a Limit of 2 authorized returns per Customer. Returns that we cannot identify or understand will not be processed.
CCOT employees are not authorized to approve or negotiate returns; only CCOT's Customer Service can authorize returns, per policy.
Note: Only written product descriptions per CCOT web site represent characteristics and attributes of products being purchased. No other representations or hearsay by CCOT phone reps or others will be considered as valid product description. Customers are responsible for parts ordered on-line or by phone and the accuracy of order is not the responsibility of CCOT's phone reps, but rather the Customer.
LOOK FOR EMAIL ORDER CONFIRMATION: You will be immediately emailed a CCOT Order Confirmation Invoice showing all parts ordered. Please check all parts to be correct and see that they match with your vehicle's production date. Upon receipt of emailed Confirmation Invoice, Customer is responsible to report any inaccuracies, otherwise Invoice is considered correct and parts will be shipped as per Order.
Replacement of a wrong part shipped by CCOT will be made by same shipping method as Customer's original order. If Customer wants faster shipping for replacement part, then Customer will be charged for Upgrade of shipping service. Customer is responsible for any part ordered from CCOT via On-line or Phone Order. If wrong part is Ordered by phone, then it is the Customer's responsibility to pay for return and restocking. Make sure you Order the correct part.
All sales are final after 30 days.
Merchandise covered by manufacturer's warranty must be sent directly to the manufacturer for replacement or repair.
|No returns for parts ordered for non-U.S. delivery Land Cruisers or non - Land Cruiser vehicles. CCOT is not responsible for part application or fitment of non-U.S. delivery Land Cruisers. It is the Customer's responsibility to know whether or not U.S. delivery L/C part will cross reference to their non-U.S. delivery L/C.|
Return shipping is the sole responsibility and expense of the Customer. See "Call Tags" below...
Please allow at least two weeks from the time you ship a return package for reordered item to reach you.
Cool Cruisers of Texas
5101 Grisham Drive, Ste. 101
Rowlett, Texas 75088
Note: Please do not return your package COD (it will be refused).
UPS "CALL TAGS"
UPS Call Tag: CCOT will only issue a "Call Tag" to return parts that were shipped by our mistake. All other return shipping is the sole responsibility and expense of the Customer.
If a "Call Tag" is issued to return product to CCOT, only three attempts will be made by UPS to pick up package, then UPS will recharge for "Call Tag; therefore, CCOT will only pay for one "Call Tag". Thereafter the return shipment is the sole responsibility and expense of the Customer. UPS cannot pick up a package that is not made available by Customer.
Damaged Parts or Shortages
IMPORTANT - PLEASE READ BEFORE ORDERING:
Please do not order parts that you are not sure of. If you are curious, please study the pictures on this web site, or call (1-972-463-0556) for additional information.
Check parts received to be correct before installing. Once parts have been installed or altered in any way, then part can not be returned or refunded. (Do not modify any part and expect CCOT to pay for modification, labor, or materials. If a part is incorrect, then do not alter, just return.) No returns on parts not made specifically to fit your Land Cruiser's exact production date.
Phone order Customers must order by part number taken from web pages; this eliminates mistakes by description. It is the responsibility of the Customer to order the correct part, not CCOT phone Operators.